Patients highlight parking problems at Clitheroe Hospital

The car park at Clitheroe Community Hospital, which has been causing problems due to a lack of spaces.  PIC BY ROB LOCK
1-7-2014
The car park at Clitheroe Community Hospital, which has been causing problems due to a lack of spaces. PIC BY ROB LOCK 1-7-2014

Parking problems at Clitheroe Community Hospital have been repeatedly highlighted in a survey of patients and service users.

The hospital was one of four in East Lancashire visited by Healthwatch Lancashire volunteers in “Patient Engagement Days’ aimed at recording and reporting people’s experiences. The other three were Burnley General, Royal Blackburn and Accrington Victoria.

When I asked for help I was advised to go online. This is not good enough

Patient

One Clitheroe patient commented: “Parking is rubbish. I waited 15 minutes for a space.”

Another said: “Car parking is a real problem. It makes the experience difficult.”

There were encouraging comments about individual departments.

Outpatients Department was said to be “effective and efficient” and “fantastic”.

Physio was praised for its calm and spacious environment and one patient said they felt the staff listened to them.

Breast screening, according to one patient, was “really quick and really friendly. She explained how long I would have to wait for the results.”

In X-ray, there were positive comments about appointment times. One patient said: “I was straight in, no messing about and the staff were lovely.”

There were general comments stating that waiting times at Clitheroe Community Hospital were reasonable.

Among the negative comments, however, one patient said: “The waiting times last week for a scan were terrible. We were waiting nearly an hour to be seen.”

Another patient said they were unhappy the treatment from reception staff, and said computer check-in systems were not good for older people

The patient said: “When I asked for help I was advised to go online. This is not good enough.”

Sheralee Turner-Birchall, senior manager at Healthwatch Lancashire, said: “Patient and relatives’ input into the way services run can be invaluable as they have an experience that staff can’t access.

“Sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

Christine Pearson, Chief Nurse at East Lancashire Hospitals NHS Trust, said: “We thank Healthwatch Lancashire volunteers and staff for their work in reporting positive findings from patients and their families, as well as highlighting some areas for improvement.

“We take all feedback very seriously and constantly strive to ensure all our patients and relatives have a good experience when using the Trust’s services.

“We take on board all the comments received and are looking at any issues raised in further detail before making changes or improvements are reporting these to the public.”