Calderstones leads way in national survey

Calderstones NHS Foundation Trust
Calderstones NHS Foundation Trust

Major advances in care, communications and training have been welcomed by staff at Calderstones Hospital.

According to findings of a recent survey by NHS staff, the Whalley-based hospital recorded some of the best results in the country, which were noted by the Trust Board.

The annual survey saw over 255,000 responses nationally from staff including doctors, nurses, healthcare assistants and non-clinical employees in around 290 organisations.

Asked about whether the care of service users was the organisation’s top priority, Calderstones staff gave a score of 12 points – higher than their NHS colleagues nationally who had an average of 65%.

Calderstones results were up from 67% in 2013 to 77% in 2014. The percentage of staff who said that feedback from service users (patients) is used to make informed decisions is 24% higher than the national average for the learning disability and mental health sector. The Trust is in the top 20% of similar organisations when asked about whether staff feel engaged.

Responses rose from 3.72 out of 5 last year to 3.94 out of 5 in the current survey (the national average is 3.73). And the question about whether staff would recommend working at the Trust saw results rise from 54% last year to 62% (with the national average at 54%).

Mr Mark Hindle, chief executive of Calderstones, said: “I am pleased to see the many positives in these results, which show staff recognise that care and engagement are our top priorities.

“We’ve also worked hard to ensure we deliver good communications and ensure staff are trained and supported by their managers.”

Calderstones NHS Trust continues to go from strength-to-strength. Recently, the hospital has seen a successful recruitment drive and significant recognition for achievements from assessors.