Following our article and readers’ letters about complaints from users of the Whalley Arms car park, Whalley, a response from the management of the pub outlines the following points:
l Although the pub has been partially closed on weekdays due to refurbishment, it is now fully open again.
l There has been no increase in parking fees or change to timings and no change in policy regarding disabled parking charges
l There have always been signs warning users of parking enforcement; there are now new signs and far more of them
l What has changed is that instead of using the previous parking tickets system, which had been difficult to enforce and on occasion resulted in threats of violence towards pub staff, an external company, ParkingEye, has been engaged to provide a more effective system of enforcement
l The pub management has engaged with Whalley police to provide free parking for parents taking children to and from Whalley school and have handed out signs to local businesses to display, informing their customers of enforcement of parking rules
l Although the subject of raising charges was discussed, it was decided against this course of action, even though charges have not risen for several years and there has been a recent VAT increase
l The pub does not gain financially from parking fines or any income from the car park, instead revenue generated is being used for improvements such as re-surfacing, drainage work, additional lighting and CCTV being installed to provide further security
l The complaints outlined in our article are actually based on people getting caught out for not complying with existing parking rules, which are now being more effectively enforced.