New-look reception up and running

Warm reception: From the left, Ribble Valley Borough Council customer service advisors Dawn Porter, Judith Woodend and Janet Wilson.
Warm reception: From the left, Ribble Valley Borough Council customer service advisors Dawn Porter, Judith Woodend and Janet Wilson.

THE doors have opened on the refurbishment of the main reception at the Ribble Valley Borough Council Offices in Church Walk, Clitheroe.

The new-look reception features a customer service centre, three customer service desks, three interview rooms, two payments areas, a public IT point allowing public access to the internet and new signage.

The customer service centre is the first point of contact for council customers by phone and in person.

Customer service staff deal with 1,200 calls per week and around 600 face-to-face queries on a range of issues, such as revenues and benefits, electoral registration, planning and development, missed bins and special refuse collections. They also take payments over the phone and deal with all council e-mail queries.

Ribble Valley Borough Council’s chief executive, Marshal Scott, said: “The council is focused on delivering the best possible service to its customers and making services more accessible.

“These changes have resulted in considerable savings and are helping us achieve our ambition of being a well-managed authority providing efficient services based on identified customer needs.”