'Changes will be made' vow care home bosses

The Croft Care Home, Whalley.
The Croft Care Home, Whalley.

The owners of a Whalley care home have promised to step up efforts to tackle shortcomings identified by government inspectors.

The Croft Care Home was rated “requires improvement” by the Care Quality Commission after a recent inspection.

Officers said the home had made improvements in relation to the quality of the service since their previous visit in 2015.

However, it still “required improvement” as further progress was needed in a number of areas.

The report stated: “We found some risks to people’s health and well-being were not always identified, assessed and managed. We found there were some safe processes in place to support people with their medicines. however, some needed to be improved.”

The report added: “Care plans needed improvement, action was ongoing to promote a more personalised and responsive approach to care planning and care delivery.”

Inspectors praised staff for creating a friendly and welcoming atmosphere. The report explained: “We observed staff engaging with people in a warm and friendly manner. People were treated with respect by staff. Positive relationships were encouraged. People were enabled as appropriate to keep in touch with their family and friends, therefore, there were no restrictions on visiting times.”

Responding to the criticism based on the services provided by the care home, director of Farrington Care Homes Limited which runs The Croft, Mr Kiran Nathwani said: “We were very surprised by the rating because over the past few years we have made improvement after improvement. The whole building has been treated to a refubishment programme and our managers have done a tremendous amount of work to provide safe care and support to everyone at the home.

“We are taking the matters raised very seriously and will do whatever we can to tackle the complaints highlighted by the CQC.”